Terms

Last updated October 8, 2026

Still Alight lets you light a candle for someone you lost, free, and — if you choose — make it a memorial, where the people who loved them can gather. Using the service means you agree to these terms. They are short on purpose.

The candle

• Lighting a candle is free. No account is needed.
• Your candle stays alight. It has no timer, and it does not go out for lack of visits or of payment. There is nothing to renew and nothing to pay.
• If Still Alight ever has to close, we will say so on the site at least 60 days before it does, and write to everyone who has an account with us or has paid to keep a memorial. Until it closes, anyone who asks can have a copy of their candle’s name and the words left beside it.
• The honesty promise: a candle page never pretends. It never invents visitors, words or numbers, and a candle it shows as alight is alight. The site uses both filmed candlelight and generated candle imagery. The place around a memorial starts as a generated setting we have reviewed. When a memorial built before paying is saved, and whenever its keeper chooses “Generate the scene”, an image model redraws the arrangement as one picture, which is shown without our review; nothing anyone wrote and no photo is sent to it. Every flame in it is filmed. It is not a physical candle lit in a room somewhere for your person; it is their page.

The memorial

• A memorial is kept one of four ways: for 30 days, paid for once; by a plan on one candle, billed monthly or yearly; or paid for once and kept for good. The price is the one shown at checkout, before you pay — in your own currency where Stripe offers it, with any tax added there. Only the person who lit a candle can make it a memorial.
• You can build a memorial before you pay for it — choose its place, arrange it, and put photos and words in its book. Its candle is lit first, free, and anyone with the candle’s link can visit it. Until you make it a memorial, what you build for it is kept only in that browser tab: none of it is saved or shown to anyone, and closing the tab loses it. Nothing is charged while you build. Its plan, or its one payment — for 30 days, or to keep it for good — begins when you make it a memorial. Back in that tab, what you built is then saved to it — keep the tab open until the page says it is saved — and an image model makes it one picture (see the honesty promise above).
• You can sign in — with a code we email you or, where offered, with Facebook or Google — so a memorial you make stays yours on any phone or computer. Nobody has to: visiting a candle, lighting one, building a memorial before you pay and joining a memorial never need it. You can delete your account at any time; the memorial stays, and so does any plan it has — deleting your account does not cancel it.
• Kept for good means the memorial stays open for as long as Still Alight runs, with nothing to renew and nothing to cancel. If Still Alight ever has to close, the notice above applies — at least 60 days, on the site and by email — and anyone who keeps a memorial can have a copy of its book on request: the names, words and photos in it.
• For 30 days means the memorial is open for 30 days from the payment, with nothing to renew and nothing to cancel. After that it closes, as below, unless you keep it with a plan; it is offered to a candle that is not a memorial at the time.
• While a candle is a memorial, the people who loved them can join it, free, and leave words and photos there, and the person who lit it chooses the place it stands in.
• If a memorial’s plan ends — because it was canceled or payment stopped — the candle stays alight, and the names, words and photos already left stay with it. The memorial then closes. While it is closed, no one new can join, nothing can be added to its book, its book and photos are not shown to visitors, and everything already there is kept for when it opens again; its keeper, and whoever added something, can still see it and take it off.
• Some candles are a memorial for a set time rather than by a plan — 30 days paid for once, or, for example, a circle that had gathered before memorials existed, for which nothing is charged. The candle’s page says until when, and nothing renews.

Payments and refunds

Payments are processed by Stripe, through its Link service, which is the merchant of record for them: Stripe’s page and your receipt say the purchase was sold through Link, your statement shows LINK.COM, and Link also sends you receipts and can answer questions about a payment.A memorial kept for good, or for 30 days, is charged once; nothing renews. A memorial’s plan renews on the interval you chose — monthly or yearly — and can be canceled anytime: open the candle’s page on the device you paid from and choose “Manage subscription”, or sign in on any device and choose “Manage billing” under Your memorials — each opens Stripe’s billing portal. From another device, “Recover billing access” on the candle’s page emails a billing link to the address on your receipt. You can also manage or cancel it at link.com. Or simply email support@stillalight.com and we will do it for you. Canceling stops future charges; the memorial stays open to the end of the period already paid for. If a payment is declined we will tell you and leave the memorial as it is while the payment is retried. The candle itself never depends on a payment. If a payment arrives for a memorial that is already kept for good, or for a second plan on a memorial that already has one, we refund it in full, automatically — as we do a payment to keep a memorial for good while someone else pays for its plan. Refunds go back to the card or other payment method that paid; your bank may take several days to show one.

Keeping it for good instead of a plan. If you pay for a memorial’s monthly or yearly plan, you can choose to keep it for good instead — only if you ask and pay; nobody is moved from a plan. You pay the kept-for-good price once. Your plan ends that day, and nothing more is charged for it: a payment of it that had not gone through is canceled, and anything paid on it after it ended is refunded in full. We refund the unused part of its current month or year — automatically, to the card or other payment method that paid for the plan: its last payment times the share of that period still to run, counted from the moment you pay, rounded down to the cent.

If you subscribed before memorials existed (an Eternal Flame), or made a memorial at an earlier price, your candle stays a memorial at that price and on that billing interval for as long as you keep it; nothing about your billing changes, and you keep the terms you agreed to — unless you choose to keep it for good instead, as above. New memorials are charged the prices shown at checkout. One-time purchases already made — a day, three days or a week of light — are honored: that candle is a memorial at least until the time you bought runs out, and for at least 30 days from the day candles stopped going out, and we will refund the purchase if you ask. Prices may change for future purchases, never for ones already made. If something went wrong with a purchase — a mistake, a double charge, a candle that didn’t behave as promised — write to us and we will make it right.

Your words

Names, words and photos you leave are shown publicly on the candle’s page and its memorial, to anyone with the link, and you give us permission to show them there. The name a candle was lit for, and the newest words left beside it once they have been checked, also appear in the picture shown when its link is shared. A picture already sent stays in that conversation, and ours can take a day or more to change after words are taken down. You are responsible for what you leave. This is a place of remembrance: we may remove content that is abusive, exploitative, unlawful, or plainly against the dignity of the person remembered — and we may take down candles created to mock or harm. If a candle concerns someone you have a right to speak for and you want it removed, tell us.

What we don’t promise

The service is provided as-is. We work to keep it up, but we can’t guarantee uninterrupted operation. Our total liability for anything arising from the service is limited to the amount you paid us in the past twelve months.

Who we are

Still Alight operates under its own name. For anything at all: support@stillalight.com. If these terms change materially, the date above changes and the new terms apply from then on.